Support Policy Page

Shipping & Return, Refund Policy for

Thank you for choosing for your online shopping needs. We strive to provide you with a seamless and satisfying shopping experience. Please read our shipping and return policy carefully to understand how we handle shipments, returns, and refunds.


1. We offer shipping services to all locations within Saudi Arabia.

2. Once you place an order, we will process it within 1-2 business days, excluding weekends and public holidays.

3. The estimated delivery time will depend on your location and the shipping method chosen during checkout. We will provide you with a tracking number to monitor the progress of your shipment.

4. Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.

5. If your order contains multiple items, they may be shipped separately due to availability or logistical reasons. In such cases, you will receive separate tracking numbers for each shipment.

Return and Refund:

1. offers a 10-day return option for defective products or if the wrong item was shipped to you. If you receive a defective product or the wrong item, please contact our customer service within 10 days of receiving the product.

2. To initiate a return, please provide us with the order number, a detailed explanation of the issue, and any relevant photographs or evidence. Our customer service team will guide you through the return process.

3. The returned product must be in its original packaging, unused, and in the same condition as when you received it. Please ensure that all accessories, manuals, and other included items are returned with the product.

4. After we receive the returned item, our team will inspect it to verify the issue. If the return is approved, we will provide you with a refund or offer a replacement, depending on your preference.

5. Please note that we do not accept returns or provide refunds for mistakes made by the buyer, including wrong product selection, size, color, or any other personal preference.

6. We do not accept returns or provide refunds for products that have been used, except in cases of manufacturing defects.

7. If the returned item shows signs of wear and tear or if the packaging has been damaged, we reserve the right to reject the return or apply a restocking fee.

8. Refunds will be issued using the original payment method within 7-14 business days after the return is approved.

9. In the case of a refund, please note that any shipping fees paid during the original purchase are non-refundable.

10. For any further inquiries or assistance regarding returns and refunds, please contact our customer service team, and we will be happy to assist you.

Please understand that this policy is designed to ensure fair and efficient service to all our customers. We appreciate your cooperation and thank you for shopping at