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Privacy Policy Page

Last Updated: 31/05/2023

At Soukary.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our ecommerce platform. By using Soukary.com, you consent to the practices described in this policy.

1. Information Collection:

1.1 Personal Information: When you visit our website, we may collect personal information such as your name, email address, phone number, and shipping address. This information is necessary for order processing and delivery purposes.

1.2 Payment Information: We partner with trusted third-party payment processors to securely handle your payment information. We do not store or have access to your credit card or bank account details.

1.3 Usage Data: We may collect non-personal information about your visit to our website, such as your IP address, browser type, device information, and browsing behavior. This data helps us improve our website's performance and enhance your user experience.

2. Use of Information:

2.1 Order Processing: We use your personal information to process and fulfill your orders, including shipping, delivery, and customer support.

2.2 Communication: We may use your contact information to communicate with you regarding your orders, promotions, special offers, and product updates. You can opt out of marketing communications at any time.

2.3 Analytics: We analyze usage data to improve our website's functionality, optimize product offerings, and enhance customer experience.

3. Data Sharing:

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, and serving you better. These service providers are contractually obligated to protect your information.

3.2 Legal Compliance: We may disclose your information when required by law, court order, or government regulation to protect our rights or the safety of others.

4. Data Security:

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, and destruction. We employ secure encryption protocols and maintain physical, electronic, and procedural safeguards to protect your data.

5. Return Policy:

5.1 10-Day Return Option: In the event of a defective product or if the wrong product is shipped, you may request a return within 10 days of receiving the item. Please contact our customer support team to initiate the return process.

5.2 Exceptions: We do not accept returns or offer refunds for mistakes made by the buyer, or for products that have been used by the customer or show signs of wear and tear to the packaging.

6. Consent and Modifications:

By using Soukary.com, you consent to the collection and use of your information as described in this Privacy Policy. We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top.

If you have any questions or concerns about our privacy practices, please contact us at care@soukary.com or through our customer support channels.

Thank you for choosing Soukary.com. We value your trust and are committed to protecting your privacy.